Fringe: Standards & Social Responsibility
SOCIAL RESPONSIBILITY AND THE GLOBAL MARKET: WHAT PARTNERSHIP FOR CONSUMERS AND STANDARDS ?
Vibe Hotel, Sydney, Australia – 29 October 2007 – 14:00-17:00 (Vibe Room 1 & 2)
Program
14:00–14:15 Welcome by the Moderator
Ms. Jai Ok Kim, Chair of COPOLCO, Member of the CI Council
14:15–14:30 Making an impact: how COPOLCO reinforces consumer priorities in ISO
Ms. Dana Kissinger-Matray, Secretary of the ISO Committee on consumer policy (COPOLCO), ISO Central Secretariat – Switzerland
14:30–14:45 Global market: What standards interest consumers? Social responsibility, codes of conduct, dispute resolution, complaints handling and more …
Mr. Bill Dee, Convenor, COPOLCO Working Group, Consumer protection in the global marketplace, and delegate to COPOLCO, Standards Australia
14:45–15:00 Social Responsibility – The consumer interest stakeholder perspective on ISO 26000: experiences and outlook
Mr. Jens Henriksson, International Officer, Swedish Consumers Association – Sweden
15:00–15:15 Social Responsibility and future consumer issues – ISO 26000: advantages, issues, and challenges
Professor Sri Ram Khanna, Voice India – India
15:15–15:30 Questions and answers
15:30–15:45 Coffee / Tea Break
15:45–16:15 Audience participation session
16:15–16:45 Panel discussion
Do standards help achieve consumer satisfaction: why or why not?
What areas of standards development are of greatest consumer interest ?
Ms. Deni Greene, Director, Deni Green Consulting Services and Project Editor, ISO WG on Social Responsibility (Australia); Mr. Samuel Ochieng, Chief Executive, Consumer Information Network (Kenya); Mr. Stefan Larenas Riobó, Presidente, ODECU – La Organizacion de Consumidores (Chile); other panellist to be announced.
16:45–17:00 Conclusions
