CHOICE Voice

2.00 – 2.05 Welcome and introduction
Louise Sylvan

2.05 – 2.35 Ways in which the New Zealand Ministry of Consumer Affairs engages with various consumer groups
Liz MacPherson

2.35 – 2.45 Questions and discussion

2.45 Introduction to snapshots of government and consumer groups working together
Jenny Mack, Chair CHOICE

2.50 – 3.00 Hong Kong Consumer Council (Connie Lau)
• The special characteristics of the HK Consumer Council
• Innovative ways the HKCC and government work together
• How government and HKCC find out what is happening in the marketplace
• How the HKCC and government both work to empower consumers

3.00 – 3.10 Australian Securities and Investment Commission (Delia Rickard)
• Shadow shopping with the Australian Consumers Association
• Capacity building
• Consumer Advisory Panel research budget
• Liaison and secondments between ASIC and the Consumer sector

3.10 – 3.20 Consumer Protection Agency of Egypt Rania Shedid
• Challenges facing a new consumer protection body
• The agency’s role in promoting and developing consumer organisations
• Associated activities of consumer education and awareness raising, market surveillance systems and research.

3.20 – 3.30 National Children’s and Youth Law Centre (James McDougall)
• What are the issues facing young consumers?
• Best practice and young consumers

3.30 – 3.40 New Zealand Ministry of Consumer Affairs (Liz MacPherson)
• Ministry of Consumer Affairs working with Pacific Islander groups

3.40 – 4.00 Questions and discussion

4.00 – 4.15 Afternoon Tea

4.15 – 4.50 Workshop – Addressing a hypothetical scenario drawing on the ideas presented
Jenny Mack

4.50 – 5.00 Conclusion and comments
Louise Sylvan